FAQ's - General Questions
Where will I find the keys on arrival?
Keys will always be left out for you. More often than not they will be in a key safe near to the main entrance to the property. We will tell you exactly where to find the keys in the directions we send you to the villa. These directions will be sent to you once you have paid your final balance.
What is the security/damage deposit for?
We ring fence £250 (£800 for Villa Kerasi) on a debit or credit card that you have provided details of, to cover the villa owner in the case of damage to, or loss at, the villa which is not covered by insurance or to cover any extra or unusual cleaning costs eg; BBQ's. We will always contact you before we take any monies from your card.
Are mosquitoes a problem in this area?
If you are susceptible to mosquito bites we would always advocate taking adequate protection with you. We don't list plug in mosquito killers as an amenity as these can so easily disappear. Our advice is to be on the safe side and take one with you or buy in resort.
Can you give me an address for the villa?
Usually no, outside of the main towns in this part of Crete there are no street names so an address is not possible. We will send you detailed directions (including sat nav co-ordinates) to the villa together with a screen shot from Google earth to help you find your way.