How to Contact Us

Our office hours:-

Easter Holidays - April 2025  - our office will be closed on Friday 18th, Saturday 19th and Monday 21st April. Please contact us by email and we will respond as soon as possible. If you are in Crete, please contact the owner's representative/property manager. We apologise for any inconvenience. 

Monday to Friday - between 9.00am and 5.00pm***.  NB: see customer notice below. 

Saturday - between 10.00am and 1.00pm***  NB: see customer notice below. 

***We are also contactable by email and will aim to respond within a couple of hours. All online bookings and email enquiries will be dealt with as soon as possible. 

You can contact us :-

By Phone - on 0330 111 0061 (low cost local call rate number) during the above office hours. 

(Affiliated with The Answer Centre - www.theanswercentre.co.uk) 

From outside the UK please call 0044 (0) 7891 160661. If we don’t answer your call please leave us a message so that we can get back to you.

CUSTOMER NOTICE: calls may be recorded for training and monitoring purposes. We will not tolerate verbal (or written) abuse towards our staff and we reserve the right to terminate calls (or correspondence) in this event. 

By E mail - we are always contactable by email. Send to  and we will answer your emails promptly even at weekends and bank holidays. If you have emailed and not had a reply please try again or call us as it is likely we won’t have received your earlier mail.

By Post - our postal address is Crete Escapes Ltd, The Mills, Canal Street, Derby, DE1 2RJ. NB: This is our registered office address so there may be a short delay in us receiving any correspondence whilst it is being re-directed.

By Social Media - our Facebook page