TERMS & CONDITIONS OF BOOKING
Any reference within these Terms and Conditions to 'You' or 'Your' refers to the person booking the Property ("Property"). All references to 'We', 'Us' or 'Our' refers to Crete Escapes Limited. Any reference to the 'Owner' is the owner/representative of the Property that you are booking.
We, Crete Escapes Limited (CRN: 5207604) of The Mills, Canal Street, Derby, DE1 2RJ act only as agent in respect of the booking made by you for the Property. Your contract is directly with the Owner of the Property and your booking of the Property shall be subject to these Terms and Conditions and any booking conditions of the Owner provided to you before your stay at the Property. When you book a Property, you agree on behalf of yourself, and all those persons named on the booking, to be bound by these Terms and Conditions, and consent to our use of your personal information in accordance with our Privacy Notice which can be found on our website. We accept no liability for the Property, or in respect of any contract you enter into in relation to the Property that you book on our website, or for the acts or omission of the Owner and/or representative of the Property.
1.1. When you place your booking on-line, it remains provisional until we confirm it in writing.
1.2. Bookings are treated as confirmed and a contract between you and the Owner will exist when the booking form and deposit (or full payment as the case may be) has been received by us and a confirmation of booking has been issued by us to you. We recommend that you do not make any travel arrangements until you have received your booking confirmation from us. If we cannot accept your online booking, we will contact you as soon as reasonably practicable to discuss alternatives.
1.3. The details contained within your booking confirmation should be checked by you and you must notify us of any errors or inaccuracies in writing (email), immediately.
1.4. The Property will be reserved from 16:00 on the day of your arrival until 10:00 on the day of your departure, unless there is same day changeover when the times will be 17.00 and 09.00 respectively or otherwise agreed with the property manager whilst you are in Crete. Please note any changes agreed by the property managers may incur additional charges, payable locally. If the Property has a swimming pool, it is unattended at all times (excepting for maintenance visits).
1.5. Only the persons named on the booking form are entitled to stay at the Property and in no circumstances must the maximum capacity of the Property be exceeded as stated on our website. The Owner may terminate your booking without refund in the event this condition is breached.
1.6. We reserve the right to refuse any booking due to the booking policies of the Owner, to include but not limited to large groups made up of single individuals and/or groups consisting of predominately under 25’s.
2.1. A non-refundable deposit / booking fee is required at the time of booking (in some cases full payment may be required if you are booking within 8 weeks of your travel date). Subject to obtaining the Owner's approval, if you need to change your booking dates, your deposit / booking fee may be transferred across to another booking at the same Property, providing that the new booking falls within the same calendar year. Amendment charges will apply (see below).
2.2. If you have paid a deposit / booking fee, the final balance is due no later than 8 weeks prior to the Property rental commencing, such date will be specified in your booking confirmation. On behalf of the Owner, we reserve the right to cancel any bookings where the balance has not been paid by the due date.
2.3. Payment can be made by sterling bank transfer or debit or credit card (Mastercard or Visa) only. We do not accept payment in cash, by cheque or any other card apart from one in the Mastercard or Visa series. Save where otherwise indicated, all monies you pay to us for the booking will be held by us on behalf of the Owner.
2.4. We reserve the right to alter the prices advertised on our website at any time. The price you have contracted to pay is fixed in accordance with your booking confirmation letter.
3. CHANGES AND/OR CANCELLATIONS BY THE OWNER
3.1. In the unlikely event that your booking needs to be amended or cancelled, we will inform you as soon as possible. We will liaise with both you and the Owner in relation to making alternative arrangements but will have no further liability to you.
3.2. In the event of a cancellation, where no alternative can be offered, a full refund will be paid to you by the Owner. We cannot be held liable for any additional costs incurred by you resulting from the cancellation.
4. CHANGES AND/OR CANCELLATION BY YOU
4.1. If you want to make any changes to your confirmed booking please notify us in writing (by email) and we will try to assist you. We cannot guarantee that we will be able to meet your request.
4.2. Any bookings made online can be amended within 24 hours of making your provisional booking, free of charge. Please note, this does not apply if you wish to cancel the booking entirely or book a different property. If you want to cancel your existing booking and book an alternative property, you will not be entitled to a refund of any deposit / booking fee payments made.
4.3. An administration fee of £50 will be payable to cover any costs we incur associated with making the amendment. Any changes requested after your final balance has been paid will be subject to our normal cancellation policy in terms of any refund that may be due, as detailed below:
4.4. Cancellations must be notified to us in writing (by email).
4.5. Cancellation charges apply as follows:
8 weeks + prior to arrival - loss of deposit / booking fee
6 – 8 weeks prior to arrival - 50% of total rental
4 - 6 weeks prior to arrival - 75% of total rental
Less than 4 weeks prior to arrival - full rental.
5. OUR RESPONSIBILITIES
5.1. We act solely as the booking agent and payment gateway for the Owner. We have no responsibility or liability to you other than for the performance of these services. We accept no responsibility or liability for any information that we pass on to you in good faith. In the event we are found to be liable to you on any basis whatsoever, our liability shall be limited to our commission on your booking. We do not exclude or limit liability for death or personal injury that arises as a result of our negligence.
5.2. We may personally visit the Property before we agree to include it on our website. However, we solely rely on the Owners and their personal representatives in Crete to provide us with particulars for the Property and to notify us of any necessary changes to the Property descriptions, amenities on our website or surrounding area. We cannot be held responsible for any incorrect or inaccurate information. Photographs of the Property are taken when the Property is added to the website and will not be changed unless we are advised of any significant material alterations. Please note that it is unlikely that new photographs will be taken throughout the season.
5.3. From time to time building works and the associated noise/disruption is unavoidable. We have no responsibility or liability to you in this regard. In the event we are notified by the Owner or their personal representatives of such works in close vicinity (within 50 metres) of a Property, we will notify you as soon as reasonably practicable. Please note that no compensation can be offered in these circumstances.
5.4. Very occasionally it may be necessary to move you from the Property, either before you arrive or once you are in Crete, due to building work or a problem with the Property which arises and cannot be rectified during your stay. We will only do this if absolutely necessary. In such circumstances, we will attempt to offer you an alternative property as close in specification to your original booking. Please note that this will depend on availability and other Property owner's agreement at the time and may not be the same standard or location as your original booking.
6. YOUR RESPONSIBILITIES
6.1. It is your responsibility to take good care of the Property and its grounds and avoid causing nuisance to others. The Property and grounds should be left in a clean and tidy state on your departure. Please note that it is not the responsibility of the property manager to wash crockery, cutlery and pots and pans, clean the BBQ or dispose of rubbish after your departure. On behalf of the Owner, we reserve the right to deduct costs from any security deposit to cover any damage, loss or additional cleaning charges over and above a standard end of let clean.
6.2. If your conduct affects our relations with any service provider, we will hold you liable for any costs or losses resulting.
6.3. The person making the booking accepts these terms and conditions on behalf of all party members whether or not the booking form has been signed. You must ensure all information provided is accurate as you will be solely responsible for any errors, omissions or consequences of such information being inaccurate, misleading or otherwise insufficient.
7. SECURITY/DAMAGE DEPOSITS
7.1. Bookings may be subject to a security/damage deposit to protect the Owners against loss, damage, or breakages at the Property. Please read the damage deposits note carefully which is located on our website. When you proceed with your booking, you authorise us to charge your given debit/credit card accordingly. You agree and accept that you are wholly responsible and liable for the full cost of any repairs or replacements required at the Property or other losses incurred by the Owner due to breakages, loss, or damage suffered at the Property or to its contents. Such losses shall be charged to the security/damage deposit debit/credit card. We will contact you to confirm any such charges the owner may request us to make.
8.1. All complaints must be notified to the property manager and the Owner immediately, so that they have sufficient opportunity to investigate the complaint and/or take remedial action. We are not able to deal with complaints after you return home if you have not brought matters to the attention of the property manager or the Owner during your stay. If any complaint remains unresolved on your return, it will be forwarded to the Owner in accordance with our Privacy Notice. We may act as arbitrator if a complaint cannot be resolved, acting solely as an agent with no legal responsibility to you for any refund or compensation.
8.2. Neither we, nor the Owner, can be held responsible or liable for any temporary defect or stoppage in the supply of public services to the Property, to include but not limited to water, gas, electricity, telephone and internet, any equipment, machinery or other appliances situate at the Property which are beyond the Owner's control. Where WIFI is available at the Property, it is subject to availability, network conditions and the type of service at the Property. It may not be available 24 hours a day and is provided for social use and not for business purposes. Bookings should not be made if they are wholly reliant on the uninterrupted and unlimited provision of WIFI.
8.3. We do not accept any responsibility or liability for any diminished performance by us, the Owners or any agents or any other supplier of services should any event occur which we or the Owner or any agent or other supplier of services could not have foreseen including war or threat of war, riot, civil strife, terrorist activity, industrial disputes, disasters of any kind, adverse weather conditions, fire, water supply, building work outside the villa boundary, coronavirus restrictions and all other events outside of our control.
9.1. It is recommended that you take out comprehensive travel insurance as protection at the time you make your booking in case of cancellation, to include full cover for your personal belongings whilst residing at the Property, and cover for accidental/negligent damage to the Property, or loss suffered in the event of deduction from your security deposit. Any such losses are your responsibility. It is further recommended that you take out travel insurance for general medical expenses, repatriation costs, inability to travel due to coronavirus etc.
10. GOVERNING LAW
10.1. These terms and conditions and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).
Crete Escapes Ltd is a UK registered company: registration number 5207604.
Registered Office and Postal Address: Crete Escapes Ltd, The Mills, Canal Street, Derby, DE1 2RJ.