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    0330 111 0061
    *a low cost call number

    Office Opening Hours

    Monday to Friday - between 8.30am and 6.00pm
    Saturday - between 9.00am and 1.00pm

    * Please note hours may vary during the Coronavirus

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COVID GUARANTEE 2021

If travel is disrupted or there is uncertainty about whether travel will be possible when your final balance becomes due because borders are closed either in Greece (Crete) or your departing country, in 2021 due to covid 19, we will:-

  • Firstly, move the payment of your final balance to a date closer to your departure date but no later than 14 days before your planned arrival at the villa. If you have already paid your final balance when restrictions are imposed, we will refund that balance payment. NB; if you've been asked to pay your final balance it's because we expect travel to be possible on your departure date.
     
  • Secondly, if we expect international travel to be restricted (ie borders closed) on your departure date we will offer to move your deposit to another date / booking later in 2021 or 2022 at the same villa, subject to availability. Prices for the new dates will apply.
     
  • If your flight is disrupted due to airlines re-scheduling we will do all we can to assist you in changing your dates (a few days either side of your original arrival and/or departure) to fit in with the revised date offered by the airline or re-booking with another airline, subject to villa availability. In those circumstances we will not charge you a booking amendment fee.

Please note :-

  • We cannot switch your booking to 2022 unless travel is unlikely when your final balance (revised date) becomes due. However, you may switch your booking to a later date in 2021 or to 2022 as per our booking terms and conditions, subject to availability at the villa you have already booked.
     
  • Disinclination to travel for whatever reason eg; testing or quarantine in your country of residence does not count as travel disruption. Also, measures introduced by local authorities in your country of residence do not count as travel disruption.
     
  • In both of the above cases you would need to speak to your travel insurer to discuss your options regarding a refund of monies paid.
     
  • Your initial payment of 10%, made at the time of booking, is a deposit/booking fee and is not refundable in accordance with our terms and conditions of booking.